Support

Contact

Email langsprout.support@muka-studio.com. Please describe the problem, your app version (shown at the bottom of Settings) and your device, and tell us your app language. We try to reply within a few working days. Never send your password or payment information by email.

Frequently asked questions

How does sync work?

Sign in under Settings > Account and Forest. While you are signed in, your decks, words, review history and garden are kept on our servers (hosted on Google Firebase) so they follow you across your signed-in devices. The app works fully offline; sync catches up when you are back online.

How do I move to a new phone?

Sign in with the same Google or Apple account on the new phone. Your synced data comes down automatically; offline dictionary packs can be re-downloaded from the dictionary screen. Anything you entered while signed out stays on the old device unless you add it while signed in.

How do I delete my data or my account?

Open Settings > Account and Forest > Delete account. See the account deletion page for what is deleted and what is kept, and for how to ask by email if you no longer have the app.

How do I report content or another user?

Open the profile, group or deck review you want to report and use the report option, or block the person from their profile. Reports are reviewed by our team; reported reviews and profiles may be hidden.

I am not getting review reminders.

Check that reminders are on in Settings and that notifications are allowed for LangSprout in your device settings. Reminders are local to the device; nothing is sent to us to schedule them.

Words are not read aloud.

The speaker uses your device's text-to-speech voice for the learning language. If a language has no voice installed, the speaker is hidden; you can add the language under your device's accessibility or language settings.

Report a bug or send feedback

Email us with the steps that reproduce the problem. A screenshot helps a lot.